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Mediators

CUSTOMER REFERENCE

IMPORTANT: The referenced Company must register as a client at www.mtipay.com using the "Open Account" button and once the onboarding and KYC procedures have been completed, the company will be assigned to the Mediator in order to recognize the transactions that the client carries out in MTIPAY.

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Offices in España

MTI Partners SL

Edificio VICAM

Ctra CL 601 km7

Palazuelos de Eresma

40194 - Segovia (España)

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Privacy policy

​Terms & Conditions

© 2025 MTI Partners SL

(*) The European Economic Area (EEA)

"MT International Payments" is a registered trademark owned by MTI Partners SL, NIF B10887644, with registered office at Edificio VICAM, Palazuelos de Eresma 40194 - Segovia (Spain). MT International Payments payment and currency exchange services are provided by Ebury Partners Belgium NV/SA. MT International Payments is associated with Ebury Partners Belgium NV/SA as Programme Manager. Ebury Partners Belgium NV/SA is authorized and regulated by the National Bank of Belgium as a Payment Institution under Law 11 March 2018, registered with the Crossroad Bank of Enterprises under number 0681.746.187.

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United Kingdon

"MT International Payments" is a registered trademark ownerd by MTI Partners SL, with NIF B10887644, with registered office at Edificio VICAM, Palazuelos de Eresma 40194 - Segovia (Spain). MT International Payments payment and currency exchange services are provided by Ebury Partners UK Limited. Ebury Partners UK Ltd is authorized and regulated by the Financial Conduct Authority /FCA) as an electronic money institution with reference number 900797. Ebury Partners UK Ltd is registered with the Information Commissioners Office, registration number: ZA345828. Ebury Partners Markets Ltd is authorized and regulated by Financial Conduct Authority FCA as an Investment Firm to provide advise and execute transactions in FX Forward under reference number 784063.​​

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Ebury Partners Belgium NV/SA is authorized and regulated by National Bank of Belgium as a Payment Institution under the Law of 11 March 2018, registered with Crossroads Bank for Enterprises under number 0681.746.187. Ebury Partners Belgium Sucursal en España, CIF W0174789H is in turn supervised by the Bank of Spain as a Payment Entity registered under registration number 6889.

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(*) Payment and e-money services are provided by The Currency Cloud Limited (non-MiFID/no card products/no investment products). Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorized by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199);

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(*) Payment services in the United States are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listedhere (non-MiFID/no card products/no investment products).  VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. VGSI is also a registered Money Services Business (“MSB”) with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041.

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(*) Payment services are provided by CurrencyCloud B.V. (non-MiFID/no card products/no investment products). Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of a electronic-money institution  (Relation Number: R142701).

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(*) Terms for UK Customers of Currency Cloud: https://www.currencycloud.com/legal/terms/terms-of-use-uk-cc-ltd

Terms for EU Customers of Currency Cloud: https://www.currencycloud.com/wp-content/uploads/2023/08/Terms-of-Use-EU-CC-BV-1-June-23-1.pdf

Terms for US Customers of Currency Cloud for businesses: https://www.currencycloud.com/wp-content/uploads/2021/07/Terms-of-Use-CC-Inc-CFSB-19-July-21.pdf

Terms for US Customers of Currency Cloud for consumers: https://www.currencycloud.com/wp-content/uploads/2022/01/Terms-of-Use-for-Consumer-US-CC-Inc-CFSB-December-2021.pdf

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Safeguarding Funds for Currency Cloud:

When funds are posted to your account, e-money is issued in exchange for these funds, by an Electronic Money Institution who we work with, called Currencycloud. In line with regulatory requirements, Currencycloud safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable bank, and most importantly, is protected for you in the event of Currencycloud’s, or our, insolvency. Currencycloud stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.​​

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Complaints for Currency Cloud: 

We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. [Contact helpdesk@mtipay.com if needed, we will answer you back within 72 hours] We work with Currencycloud, who ultimately provides you with regulated payments and e-money services. Currencycloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here. ​​​

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